Frequently Asked Questions
Everything you need to know about shopping with Unlucky Cloud.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To start a return, please visit our online portal to generate a prepaid shipping label.
Are your clothing items true to size?
Most of our pieces have a relaxed, modern fit. We recommend checking the specific size guide located on each product page to ensure the perfect fit for your body type.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Unlucky Cloud apparel?
To maintain the quality of the fabric and prints, we recommend washing items inside out in cold water and hanging them to dry. Avoid using bleach or high-heat tumble drying.
Do you restock items that are sold out?
Many of our collections are limited edition. However, you can sign up for 'Back in Stock' notifications on any product page to be alerted if we release more inventory.